Zeiders Enterprises, Inc Program Manager in Woodbridge, Virginia
Job Title: Program Manager
Department/Contract: Army Soldier for Life Transition Assistance Program (SFL-TAP)
FLSA Status: Exempt
Summary – This is a contingent Opportunity and would begin work upon award
Zeiders Enterprises, Inc. is seeking candidates for a Program Manager to support the U.S. Army’s Soldier for Life-Transition Assistance Program (SFL-TAP), focused on providing world-class transition program services to eligible Service members, their Family members, Veterans, and eligible Department of Army Civilians. The PM is responsible for managing customer relationships, developing integrated program strategy, and coordinating matrixed program support to the contract.
Essential Duties and Responsibilities
The Program Manager leads the contract team and has the authority to speak and act on behalf of Zeiders Enterprises with the Government Program Manager, Contracting Officer (CO), Contracting Officer’s Representative (COR), and Prime Contractor consistent with Zeiders’ policies and procedures.
Responsible for providing day-to-day leadership and management support to the SFL- TAP contract.
Ensures that all efforts are performed and managed in a skillful, efficient and professional manner, that work is appropriately planned and scheduled, that the required levels of performance and quality standards are established, monitored and maintained, and that status, progress and concerns are reported in a comprehensive and timely manner.
Ensures credentialed and licensed providers maintain licensure and certification.
Recommends improvements to correct deficiencies.
Monitors, tracks and reports organizational and/or program trends with MFLC program.
Develops and oversees monthly/quarterly contractual reporting.
Ensures contract performance, budget and other performance standards are exceeded for assigned operational areas.
Develops, implements and maintains standard operational policies, procedures, guidelines and documentation in support of the program for the effectiveness and efficiency of operations.
Program Management Support
Manages and coordinates functional leadership with matrix work-streams to ensure program success.
The successful individual will utilize corporate operations support functions including Business Management, Finance, Human Resources, Information Systems Department (ISD), Learning and Development (L&D), Reporting, Compliance and Quality to meet mission success against consistent company practices.
May travel up to 20% of the time to conduct quality assurance checks.
Performs other duties as assigned.
Supervisory Responsibilities: Manages subordinate supervisors who supervise Zeiders’ service delivery employees and matrix staff. Is responsible for the overall direction, coordination, and evaluation of all employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Required Education and/or Experience Qualifications
Master's Degree in Business Management or a related field from an accredited academic institution or a Bachelor’s degree with five (5) years of relevant experience AND
Minimum of 5 years of experience in government contracts preferably with a military or DoD organization AND
Minimum of 5 years of personnel management/staff supervision
Possess a thorough knowledge of the military organizational structure, mission objectives, function, procedures, regulations, and policy pertaining to the Department of the Army
Working knowledge of the SFL-TAP program
Excellent oral/written communication skills.
Ability to effectively manage multiple priorities and lead change management activities.
Experience with and ability to proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint).
Experience with government program management, design, development, implementation, evaluation and reporting.
Experience with quality assurance programs for service delivery contracts.
Must pass a pre-employment background check. Preferred Qualifications and Experience.
This position requires access to U.S. Government facilities and systems. U.S. Citizenship, is required.
To perform the job successfully, an individual should demonstrate the following competencies:
Ability to work both independently and as part of a team.
Communications: Outstanding written and oral communications; proactive communications with Zeiders corporate and contract leadership teams.
Leadership: Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others; Establishes and maintains a positive work environment at all levels.
Managing People: Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.
Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Project Management: Develops project plans; Coordinates projects. Communicates changes and progress. Completes projects on time and on budget. Manages project team activities.
Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)